Your personal information matters to us. This page clearly explains what data PlayStar collects, why we collect it, and how we keep it secure.
Have a question? support@playstar.imWrite to us at.
Quick Summary: PlayStar uses your information only to provide services and ensure security. Your data is never sold to third parties or used for marketing purposes without your consent.
Welcome to PlayStar's Privacy Policy. This document explains what information we collect about you, why we collect it, and how we use and protect it. This Privacy Policy applies to the PlayStar website, mobile app, and all associated services.
We believe privacy is a fundamental right. That's why PlayStar was built from the ground up to protect your personal information at the highest level. As a user in Bangladesh, you have full control over your own data.
This Privacy Policy is part of our Terms & Conditions should be read alongside this document, as both together form the complete legal framework governing your use of the account.
International Standards: PlayStar follows the European GDPR (General Data Protection Regulation) and international data protection standards, even though we operate out of Bangladesh.
PlayStar only collects the information that is genuinely necessary to provide our services. We do not ask for anything beyond what is needed.
| Data Type | Purpose | Mandatory |
|---|---|---|
| Full Name | Account Identity & KYC | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Email Address | Account Security & Notifications | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Address | KYC Verification | Optional |
Rest assured: KYC documents are stored solely to meet regulatory requirements. They are never shared with marketing parties or any third parties.
PlayStar uses your information only for specific, legitimate purposes. Each purpose and its legal basis are outlined below:
Marketing Communications: PlayStar only sends promotional messages with your explicit consent. You can opt out at any time through your account settings or by clicking the "Unsubscribe" link in any email.
PlayStar does not sell your personal information to advertisers, data brokers, or any third parties. However, data may be shared in the following limited circumstances:
We may be legally required to disclose information in the following circumstances:
Our Commitment: All third parties we work with are contractually required to uphold the same privacy standards. We reserve the right to terminate their agreements if your data is ever misused.
Cookies and similar technologies are used on the PlayStar website and app to improve your experience. These are small files stored on your device.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.
PlayStar does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | AML Legal Obligations |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Identity Verification Records |
| Support Chat Logs | 2 Years | Quality of Service Assurance |
| Website Logs | 90 Days | Security Monitoring |
| Marketing Preferences | Until Opt-Out | User Controls |
PlayStar gives you full control over your personal data. Here is a complete list of your rights:
You can request to see what information we hold about you at any time.
You can request corrections to any information that is inaccurate or incomplete.
You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
You can request that the processing of your data be restricted under certain circumstances.
You can request a copy of your data or ask for it to be transferred to another service.
You can object to your information being used for specific purposes.
To exercise these rights support@playstar.imto send us an email. We'll do our best to respond within 30 days.
PlayStar uses industry-leading security technology to protect your data. We don't just follow the rules — your safety genuinely matters to us.
In the event of a data breach: If there is ever a risk of your data being compromised, we will notify affected users by email within 72 hours and help them take the necessary steps.
PlayStar strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from children or minors.
PlayStar may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the platform before they take effect.
For any privacy-related questions or complaints:
Response Time
Within 30 Business Days
Last revised: January 2026.
Our Privacy Policy works in practice, not just on paper
Every message and transaction is secured with 256-bit SSL – no one can intercept it in transit.
View, update, or delete your data anytime — no hassle.
PlayStar never sells your personal information to third parties. That is a core commitment we stand by.
Automated systems monitor for suspicious activity around the clock to keep your account secure.
We adhere to internationally recognized data protection standards, so your information stays safe even beyond Bangladesh.
You can get help in Bengali for any privacy-related questions. Our team is always ready to assist.